The second-hand marketplace Shoppers Voice Displeasure Over Size Modifications

Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.

The second-hand shopping app has updated its measurement guidelines for female and kids' apparel without notifying all shoppers about the modification.

Social Media Backlash

Countless users and merchants are expressing on platforms stating that platform listings now display an altered size classification compared to what was initially listed because of the remapping.

The platform stated the revised method more closely matches similar services.

They have suggested members to review their products and update the measurements by hand when needed, resulting in member annoyance.

Sizing System Updates

Before the change, the sizing featured a single numeric size and a letter, for instance S/8 or M/10.

The revised method features a letter with a size spectrum like S/UK 8-10.

With some products, the size labels have been reassigned - for example a size L used to be a 12 but is now a UK 16-18.

Member Stories

A fashion influencer, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Another user, based in Glasgow, explained products she uploaded featuring size 14 markings were appearing on the platform as larger sizing 20-22.

"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.

Manual Updates

A different user, based in Derby, said she had been left angered by the change as she had to manually change the sizing for "all her products".

"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she explained.

Platform Context

The service features exceeding 100 million members, comprising 18 million UK members.

It has become a favored option to second-hand platforms like eBay and Depop.

This is not the initial instance when a surprising modification on the platform has faced criticism: previously, the platform withdrew an update to its shipping options after backlash from users.

Cindy Shea
Cindy Shea

A communication strategist with over a decade of experience coaching executives and professionals to enhance their vocal presence and influence.